DELIVERY AND RETURN
At Bebesafe.co.uk, we want you to have a pleasant shopping experience. In this section you will find information about our delivery options and our return policy, in accordance with European laws and regulations on online commerce.
1. Return Policy
At B Safe Consulting SRL, we want all our customers to be fully satisfied with our products and services.
Returnable Products
In accordance with applicable law, you have the right to return products purchased on our Platform within 14 calendar days of receipt, without having to provide a reason. This right of return only applies to products that are not personalised and have not been unsealed or used.
In order to return a product, it must be in new condition, in its original packaging, complete and without signs of wear. The cost of returning the products will be borne by the customer, in accordance with current legislation.
Damaged or defective products
If you have received a product that is damaged, defective or does not correspond to your order, please inform us immediately. In such cases, the product will be returned at our expense and you will receive a replacement product or a full refund.
Customised Products
Products customised at the customer's request cannot be returned, in accordance with legal regulations for products made to the user's specifications. These include, but are not limited to, products that have been engraved, personalised or that have been modified according to the customer's preferences.
Online courses and services
Courses purchased through our Platform are considered services rendered and cannot be returned. Once a course is purchased, access to it is deemed to be delivered and there is no refund of monies paid, regardless of the reason why the client decides not to attend. Injury risk assessments and other services are not returnable.
If the user has deleted the account or no longer has access to the course for reasons of the user's own making (such as account deletion or blocking of access by the user), we will not offer a refund of the amounts paid, either in part or in full.
Return Conditions
To return a product, please fulfil the following conditions:
- Contact our customer service team at info@bebesafe.ro to initiate the return process.
- The returned product must be in new, unused and complete new condition, with all original labels and packaging intact.
The costs of returning the product will be borne by the customer, unless the product delivered does not correspond to your order or is defective.
- Product returns can only be made within 14 calendar days of receipt.
Exceptions to the Return Policy
Please note that returns will not be accepted for:
- Customised or custom-made products, including, but not limited to, products engraved or modified to customer specifications.
- Online courses already accessed, no matter why you no longer wish to attend.
- Products that have been used, damaged or are no longer in their original packaging.
Replacement or Reimbursement of Amounts
If you return a product in accordance with the return policy, the refund will be made by the same payment method used to purchase the product, within 14 working days of confirmation of the return.
2. Delivery of Products
Delivery time: Products ordered through the Platform Bebesafe.ro, will be delivered within the estimated delivery time at the time of purchase, depending on product availability and delivery location. Delivery times may vary depending on the type of product and courier service chosen.
Delivery costs: Delivery costs are clearly specified on the Bebesafe.ro website, before the order is finalised. These costs may vary depending on the delivery destination and the size of the products ordered.
Late delivery: If delivery cannot be made within the estimated delivery time for reasons beyond our control (e.g. extreme weather conditions or errors by delivery service providers), we will inform the customer of the delay and endeavour to deliver the goods within a reasonable time.
Delivery confirmation: The delivery will be considered completed when the product is delivered to the address specified by the customer.
International delivery
At the moment, deliveries are only within Romania. If the delivery policy in our business changes, we will update the website and let you know the corresponding information.
3. Validity and Contractual Effect of the Terms
These terms and conditions constitute a contract (legal agreement) between the user and B Safe Consulting SRL. By accessing our Platform and purchasing the products and services offered, users explicitly accept these terms and conditions and undertake to comply with them in their entirety.
4. Contact
For any questions and queries, please contact us by e-mail at info@bebesafe.ro or by phone at +40 767 203 203 203. We are available to help you solve any problems with your order.